Terms and conditions
Personal data processing
1.1. Information to the user
Who is responsible for processing your personal data?
GAIAROOMS, S.L. is the CONTROLLER of the processing of the USER's personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
Why do we process your personal data?
To maintain a commercial relationship with the user. The operations planned to carry out the processing are: Sending commercial advertising communications by email, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that enables commercial communications to be made. These communications will be made by the CONTROLLER and will be related to its products and services, or those of its collaborators or suppliers, with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
- Carry out market research and statistical analysis.
- Process orders, requests, respond to queries or any type of request made by the USER through any of the contact forms available on the CONTROLLER's website.
Send the online newsletter, about news, offers and promotions in our activity.
Why can we process your personal data?
Because the processing is legitimised by article 6 of the GDPR as follows:
With the USER's consent: sending commercial communications and the newsletter.
By legitimate interest of the CONTROLLER: compliance with legal obligations arising from the traveller register, market research, statistical analysis, etc. and processing orders, requests, etc. at the USER's request.
How long will we keep your personal data?
They will be kept for no longer than necessary to maintain the purpose of the processing or there are legal prescriptions that dictate their custody and when it is no longer necessary for that purpose, they will be deleted with appropriate security measures to guarantee the anonymisation of the data or their total destruction.
To whom do we disclose your personal data?
No communication of personal data to third parties is planned except, if necessary for the development and execution of the purposes of the processing, to our service providers related to communications, with whom the CONTROLLER has signed confidentiality and data processing contracts required by current privacy regulations.
What are your rights?
The rights that assist the USER are:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of your data, and to limitation or opposition to its processing.
- Right to lodge a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current regulations.
- Contact details to exercise your rights:
GAIAROOMS, S.L.
CALLE CARLOTA O' NEILL, NUM 25
PLANTA 4, PUERTA J
28027 MADRID - (MADRID)
Phone: +34 923 72 00 15
Email: hola@gaiarooms.com
Tax ID: B87829313
1.2. Mandatory or optional nature of the information provided by the user
USERS, by checking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, expressly, freely and unequivocally accept that their data is necessary to answer their request, by the provider, with the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the CONTROLLER is truthful and is responsible for communicating any changes to them.
The CONTROLLER informs that all data requested through the website is mandatory, as it is necessary for the provision of an optimal service to the USER. If all data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.
1.3. Security measures
That in accordance with the provisions of current regulations on personal data protection, the CONTROLLER is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data for which it is responsible, and manifestly with the principles described in article 5 of the GDPR, by which they are processed lawfully, fairly and transparently in relation to the data subject and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
The CONTROLLER guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has provided them with the appropriate information so that they can exercise them. For more information on privacy guarantees, you can contact the CONTROLLER at:
GAIAROOMS, S.L.
CALLE CARLOTA O' NEILL, NUM 25
PLANTA 4, PUERTA J
28027 MADRID - (MADRID)
Phone: +34 923 72 00 15
Email: hola@gaiarooms.com
Tax ID: B87829313
Privacy and social media policy
2.1. Information to the user
Who is responsible for processing your personal data?
Cerberu Telegestión Turística S.L, hereinafter CONTROLLER, informs the USER that it has created a profile on the Social Networks Facebook, Instagram, Twitter, LinkedIn, Youtube, Vimeo and Google+, that it is the controller of the processing of the user's personal data carried out on said social networks and informs them that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR), and Organic Law 3/2018 of 5 December (LOPDGDD), for which the following processing information is provided:
Why do we process your personal data?
Purpose of processing: to maintain a relationship between the USER and the CONTROLLER that may include the following operations:
- Process requests and queries made to the controller
- Inform about activities and events organised by the controller
- Inform about products or services offered by the controller.
- Interact through official profiles.
Why can we process your personal data?
Legal basis for processing: article 6.1.a GDPR, the data subject has given consent for the processing of their personal data for one or more specific purposes. The USER has a profile on the same social network and has decided to join the CONTROLLER's social network, thus showing interest in the information published on it, therefore, when requesting to follow our official profiles, they provide us with their consent for the processing of those personal data published on their profile.
The USER can access the privacy policies of the social network itself at any time, as well as configure their profile to guarantee their privacy. The CONTROLLER has access to and processes that public information of the USER, especially their contact name.
This data is only used within the social network itself and will only be incorporated into a CONTROLLER's file when necessary to process the USER's request.
How long will we keep your personal data?
Data retention criteria: they will be kept as long as the USER does not revoke the consent given as indicated in this privacy policy.
To whom do we disclose your personal data?
Data communication: the information provided by the USER through the CONTROLLER's social networks, including their personal data, may be published, depending on the services the USER uses, and may therefore be made publicly available to other third-party users of the social networks. From the profile of each social network, the USER can configure what information they want to make public in each case, view the permissions that have been granted, delete or disable them, like any third-party application they no longer wish to use.
No communication of personal data to third parties outside the social network is planned except, if essential for the development and execution of the purposes of the processing, to our service providers related to communications, with whom the CONTROLLER has signed confidentiality and data processing contracts required by current privacy regulations.
What are your rights?
Rights assisting the USER: they can only be satisfied in relation to information that is under the control of the CONTROLLER. Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data, and to limitation or opposition to its processing.
Right to lodge a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current regulations. Contact details to exercise your rights:
GAIAROOMS, S.L.
CALLE CARLOTA O' NEILL, NUM 25. PLANTA 4, PUERTA J. 28027 MADRID (MADRID)
Email: hola@gaiarooms.com
Tax ID: B87829313
2.2 Use of the profile
The CONTROLLER will carry out the following actions:
Access to public profile information.
Publication on the USER's profile of all information already published on the CONTROLLER's social network.
Send personal and individual messages through the social network's channels.
Page status updates that will be published on the USER's profile.
The USER can always control their connections, delete content that no longer interests them and restrict who they share their connections with; to do so, they must access their privacy settings.
2.3 Publications
The USER, once they become a follower or join the CONTROLLER's social network, may post comments, links, images, photographs or any other type of multimedia content supported by it. The USER, in all cases, must be the owner of the published content, enjoy copyright and intellectual property rights or have the consent of the affected third parties.
Any publication on the social network, whether texts, graphics, photographs, videos, etc., that offends or may offend against morality, ethics, good taste or decorum, and/or infringes, violates or breaches intellectual or industrial property rights, image rights or the Law, is expressly prohibited. In these cases, the CONTROLLER reserves the right to immediately remove the content, without prior notice, and may request the permanent blocking of the USER.
The CONTROLLER will not be responsible for the content freely published by a USER.
The USER must bear in mind that their publications will be known by other users, so they themselves are primarily responsible for their privacy. Images that may be published on the social network will not be stored in any file by the CONTROLLER, but will remain on the social network.
2.4 Data of minors or persons with special abilities
Access and registration through the CONTROLLER's social networks is prohibited for minors under 18 years of age. On the other hand, if the USER has special abilities, the intervention of the holder of parental authority or guardianship, or their legal representative by means of a valid document accrediting representation, will be necessary.
The CONTROLLER will be expressly exonerated from any liability that may arise from the use of social networks by minors or persons with special abilities. The CONTROLLER's social networks do not knowingly collect any personal information from minors, therefore, if the USER is a minor, they should not register, use the CONTROLLER's social networks or provide any personal information.
Cancellation policy
The customer can cancel the booking free of charge up to 24 hours before the arrival date. The customer will have to pay the price of the first night if they cancel outside the deadline. If the customer does not show up or cancels with a non-refundable rate, they will have to pay the total price of the booking. No advance payment required.